Terms and Conditions for Rubbish Waste Services
Rubbish Waste Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Waste provides rubbish removal and waste collection services. They apply to all customers who book, receive, or use our services within the waste collection service area we operate. By requesting a quote, making a booking, or allowing us to carry out waste removal, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before using our services. They are intended to ensure clarity, fairness, and a clear understanding of responsibilities for both Rubbish Waste and our customers.
Definitions and Interpretation
In these Terms and Conditions, Rubbish Waste refers to the service provider offering rubbish removal and waste collection services. Customer refers to any individual or organisation booking or using our services. Waste refers to any materials presented for collection, removal, recycling, or disposal.
References to services include all rubbish removal, waste collection, loading, transport, and disposal activities provided by Rubbish Waste.
Scope of Services
Rubbish Waste provides waste collection and rubbish removal services to domestic and commercial customers within our service area. Services include the collection, loading, transport, and delivery of waste to licensed transfer stations, recycling facilities, or disposal sites.
We reserve the right to refuse the collection of any waste that is prohibited, unsafe, or not declared at the time of booking.
Booking Process
Bookings can be made following a quote provided by Rubbish Waste. Quotes are based on information supplied by the customer regarding the type, volume, and location of waste. Accurate information must be provided to ensure the quote remains valid.
A booking is considered confirmed once accepted by Rubbish Waste. We reserve the right to decline or reschedule bookings where circumstances beyond our control arise.
Pricing and Quotes
All prices are quoted based on estimated waste volume, type of waste, access conditions, and labour requirements. Quotes are provided on a no-obligation basis and include collection, transport, and standard disposal or recycling costs.
If the actual waste differs materially from the description provided, Rubbish Waste reserves the right to revise the price before proceeding. No additional work will be undertaken without customer agreement.
Payment Terms
Payment is due in accordance with the terms agreed at the time of booking. Accepted payment methods include card payments, PayPal, and bank transfer, subject to availability.
Failure to make payment when due may result in delays to service or refusal of future bookings. Rubbish Waste reserves the right to recover outstanding amounts through reasonable means.
Cancellations and Rescheduling
Customers may cancel or reschedule a booking by providing reasonable notice. Cancellations made at short notice or where our team has already been dispatched may result in a cancellation charge to cover incurred costs.
Rubbish Waste reserves the right to cancel or reschedule services due to factors such as severe weather, vehicle issues, access problems, or other operational constraints.
Customer Responsibilities
The customer is responsible for ensuring that waste is accurately described and that it is lawful to collect and dispose of. Waste must be accessible at the agreed time and location.
The customer must ensure that access to the property is safe and lawful, including any necessary permissions for parking or entry. Rubbish Waste is not responsible for delays caused by restricted access.
Prohibited and Restricted Waste
Certain waste types are prohibited or restricted under waste regulations. These include, but are not limited to, hazardous materials, asbestos, chemicals, explosives, medical waste, and pressurised containers unless specifically agreed in advance.
If prohibited waste is identified, Rubbish Waste may refuse collection and may charge for time and attendance.
Waste Regulations and Compliance
Rubbish Waste operates in compliance with applicable UK waste regulations and environmental legislation. All waste collected is transported and processed through licensed facilities.
The customer warrants that they are entitled to present the waste for collection and that it does not contain materials that breach waste regulations.
Access, Safety, and Working Conditions
Rubbish Waste reserves the right to refuse or suspend work if site conditions are unsafe. This includes risks related to manual handling, hazardous environments, or unsafe structures.
Our staff are trained to follow safe working practices, and customers must not request actions that compromise safety or regulatory compliance.
Liability and Insurance
Rubbish Waste maintains appropriate insurance cover for its operations. Our liability is limited to loss or damage caused directly by our negligence, subject to applicable law.
We are not liable for indirect or consequential losses, including loss of profit or business interruption, except where liability cannot be excluded by law.
Damage and Claims
Any damage alleged to have been caused by Rubbish Waste must be reported as soon as reasonably possible and no later than 48 hours after service completion.
Claims will be investigated promptly, and where liability is accepted, appropriate remedial action will be taken in line with our insurance cover.
Delays and Force Majeure
Rubbish Waste is not liable for delays or failure to perform services due to events beyond our reasonable control. This includes extreme weather, road closures, accidents, or other unforeseen circumstances.
In such cases, we will make reasonable efforts to reschedule the service.
Termination of Service
Rubbish Waste may terminate or refuse service if the customer breaches these Terms and Conditions, provides false information, or engages in abusive or unsafe behaviour.
Termination does not affect any rights or obligations accrued prior to termination.
Complaints and Dispute Resolution
Rubbish Waste aims to provide a high standard of service. Complaints should be raised promptly to allow investigation and resolution.
We will make reasonable efforts to resolve disputes amicably and fairly.
Data Protection
Personal data is handled in accordance with our Privacy Policy and applicable data protection legislation. Data is used only for legitimate business purposes related to service delivery.
Amendments to Terms
Rubbish Waste reserves the right to amend these Terms and Conditions from time to time. Updated terms will apply to future bookings.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Entire Agreement
These Terms and Conditions constitute the entire agreement between Rubbish Waste and the customer in relation to the services provided, superseding any prior discussions or agreements.
By booking or using our waste collection service area operations, customers confirm that they have read, understood, and agreed to these Terms and Conditions.
